FAQs

 

You are ALWAYS encouraged to contact me if you have questions about anything before ordering. ( This is especially true if you are not an active Instagram follower, as items change often in design, size, etc.)

I understand the NO RETURN policy is difficult when buying online which is why I provide the most amount of INFO here to help. I understand ordering custom can be difficult, especially when it comes to sizing & fabrics, so please feel free to contact me.

CARE INSTRUCTIONS

Hand wash in cold water, hang dry out of sun. Your swimsuit is made for most pools, lakes, and ocean. Hot tubs are not safe. We will NOT replace any bikini after use for any reason. (You snag it on something,  or you bleach it etc.) 

HOW DO I ORDER?

First, choose which styles you like best under the SWIMWEAR collection. Once you have decided your styles, click the page FABRIC. These are the fabric choices you have to choose from. You pick a front fabric (** The color or print you choose for your front will be what your straps are made of if your top has straps) Next, pick your reverse color or print. Next, select pick a size. If you need help with sizing please see the SIZING page. If after viewing this you have further questions please feel free to contact me. After this you are all done and ready to purchase! 

BUYER NOTES

Do not leave questions in the buyer notes, buyer notes are for approved buyers only. Meaning we have discussed something over email. Once you purchase if you leave questions or comments in the buyer notes that we hadn't discussed prior and I can't fulfill your request, your purchase is still final sale. If you are asked to leave comments in the buyer notes and forget or mess up your item is still final sale. I will not remember what we discussed on Instagram a month ago when making your order without notes. 

FABRIC SELECTIONS

I recommend to always pick prints and colors that flow. You are welcome to choose whatever you'd like, however if you do not like what you pick (which can happen with custom fabric orders) you will UNDER NO CIRCUMSTANCES be allowed to return or exchange it. This shop does a high volume amount of orders and can not take the time to contact every person who's suit does not match. Please note that not all fabrics are made of the same material and depending on your choices some may show through, as well as all items will show fabric at the seams from the other side, which is why it is recommended to choose matching colors/prints.

 PROCESSING TIME

Processing time is three weeks. This is from the time we receive the order until we finish it. After this time it goes into shipping mode.

SHIPPING TIME

Shipping time varies based off location and shipping class. (2-21business days) Shipping time starts as soon as your tracking number has been scanned in and updated online. Shipping times and processing times are separate. 

OTHER SHIPPING INFO

Please check your address before purchase. If your item is lost because of a wrong address you will need to contact the post office for further help. Please feel free to contact me for advice on what to do in this situation. 

ADDRESS CHANGE

All address changes must be confirmed. If we do not confirm the change  of address via email it will not change. EXAMPLE If you send an email and get no response your address has not changed, if you send a DM for address change your address will not change. If you do not receive a confirmed email response back about a change of address then it is not updated on the website. ALL CHANGES MUST BE CONFIRMED VIA EMAIL. 

INTERNATIONAL BUYERS

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs, OR for paying your import tax. Your shipping times vary up to 21 days for USPS first class shipping. We don't mark items as "GIFTS" unless told in the BUYER NOTES. If you would like the items marked as "GIFTS" It is your responsibility to let us know that, we will under no circumstances compromise the integrity of our shop because of IMPORT TAX, CUSTOMS, VAT. 
Keep in mind that if your item shows delivery and you haven't received it, that you MUST CONTACT you local post office right away. Do not wait more than 2 business do so.

 

RETURNS AND EXCHANGES

There are NO RETURNS OR MONEY BACK once your order has been placed. Some items may be eligible for SIZE exchange please see our guidelines for this CLICK HERE

WHAT DOES MADE TO ORDER MEAN?

MADE TO ORDER means that all of your items are custom made for your choices. This is why your order takes longer to process and doesn't get shipped immediately. Large companies manufacture their products in large quantities producing tons of waste. Your items aren't started until you physically order them.

WHAT IF I'M CONFUSED ON SIZING?

Don't worry, please contact me if you have further questions on sizing after reading the information page on sizing. 

WHAT IF I NEED MY SUIT IN A HURRY?

I do RUSHED processing upon availability only. This is a flat rate $30 charge just to process it faster. It processes in 4 regular business days, and shipping times remain the same. Please contact me if you would like this service or help on deciding if this service would benefit you.  YOU MUST CONTACT ME BEFORE PURCHASING. 

WHAT IF I GET MY ITEMS AND THEY ARE DAMAGED?

I do my best to quality check all items before they are sent out. Please contact me RIGHT AWAY if I missed something! You will only have 5 business days after receiving your items to contact us about damages. After 5 business days your order becomes final sale.

WHAT IF I REALIZE I ORDERED THE WRONG THING?

Unfortunately all items are handmade, custom and final sale. Please check your cart before purchasing. If you caught your mistake within the 24 hour period please contact us right away. You can always check back your order from your email confirmation. 

 CAN I MAKE A CHANGE TO MY ORDER?

You may make changes to your order in size, and fabric up to 24 hours after your order is placed. No style changes will be permitted after ordering If your order has passed the 24 hour mark your order is final unless you would like to pay a fee of $10-$25 depending on how far along your order is. You are ALWAYS more than welcome to contact me for changes, and if you order hasn't begun processing you will most likely not occur any fees. 

CAN I ADD PADDING, OR HAVE YOU FULLY CUSTOMIZE A SUIT I'VE SEEN SOMEWHERE ELSE?

Unfortunately at this time we are not accepting any custom orders of this type, even for padding. 

I SEE YOU HAVE SIZES 0-16, ARE YOU ABLE TO MAKE ANY LARGER SIZES?

Custom sizing is upon availability. If our shop is busy its likely we may not be able to meet these requests, but if we can take on your order, we absolutely will. 

WHAT IF I SEE A FABRIC or STYLE I WANT THAT IS NOT ON THE WEBSITE?

If you see a fabric that has been posted on Facebook or Instagram that is not listed on our available fabrics page, that means the item or fabric has sold out and is no longer available.

If it is a style you that is no longer listed in our Swimwear collection that you'd like, you can always contact us to see if we can still make it.

ELASTIC

Items are designed with or without elastic for a reason, so changing that for any reason is not recommended. However, some people like a suit without any elastic and you can put that in the Buyer Notes upon adding an item to your cart. If you choose to add/remove elastic and end up not liking the items, you are not able to make an exchange because the items have now become custom.